The primary reason why offices choose GoSoft is to improve the patient experience when they call in.  Since GoSoft is able to provide 2 phone representatives for the price of 1, using GoSoft’s services greatly decreases phone congestion.  When clinics are short staffed, most patients who call in are placed on hold with an automated voice prompt.  This usually results in long hold times and the patient is eventually sent to voicemail without their concerns being addressed.  Most of the time, patients call in for something simple, like a prescription refill request, or to modify their appointment or to speak with the nurse.  With GoSoft, you essentially get rid of the automated voice prompts and a live human answers the phone within 2 rings.   This is achieved without increasing cost.  In today’s competitive environment, providing exceptional customer service is the key to retaining existing patients while attracting new ones.