Patient Experience – GoSoft e Solutions

7 Ways To Improve Patient Satisfaction, Experience, And Customer Service, From Consulting In Hospitals And Healthcare

7 Ways To Improve Patient Satisfaction, Experience, And Customer Service, From Consulting In Hospitals And Healthcare Micah Solomon CONTRIBUTOR I write on customer service, customer experience and corporate culture FOLLOW ON FORBES (571) Opinions expressed by Forbes Contributors are their own. Improving patient satisfaction, customer service and the customer experience, and, of course, HCAHPS scores: [...]

Addressing Common Inefficiencies in Office Practice

A well-organized workflow will save you time, money and aggravation. Jill Young, CPC, CEDC, CIMC Fam Pract Manag. 2010 Nov-Dec;17(6):28-32. Inefficiencies in a medical practice do not merely waste time and effort; they can also contribute to errors, reduce productivity, hurt the bottom line, and frustrate patients, staff and physicians. It's no wonder, then, that efficiency was [...]